• Patient Services Representative

    Twin Cities Orthopedics
    Job Description

    The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a part time position working evening and weekend hours in our Orthopedic Urgent Care. Position will be scheduled Friday 4-8pm and every other Saturday and Sunday 2-8pm.


    Essential Functions:

    • Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
    • Verify and document insurance information as defined by current business practices
    • Accurate and timely scheduling of new and existing patients in the current practice management system
    • Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
    • Chart preparation and management
    • Maintain a working knowledge of health care plan requirements and health plan networks
    • Maintain timely communication with patients, families, and staff
    • Any and all other duties as assigned

    Education and Experience Requirements:

    • High School diploma/GED or equivalent
    • Proficient in Microsoft Word, Outlook, and Excel
    • Customer Service experience required
    • Administrative or Medical Office experience preferred

    Essential Requirements:

    Ability to:

    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
    • Demonstrate prompt and reliable attendance
    • Work in the clinic during business hours
    • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
    • Communicate and interact in a respectful and professional manner
    • Prioritize workload while being flexible to meet the expectations of the daily operations
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
    • Understand and execute a variety of instructions
    • Effectively operate equipment and communicate on and operate the phone system
    • Work independently with minimal supervision
    • Travel to other work locations, if required

    Performance Expectations – TCO’s Core Values:

    • Integrity - Do the right thing and take responsibility for what you do and say
    • Service - Consistently contribute to deliver an exceptional experience
    • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
    • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
    • Teamwork - Be a part of the whole; support each other positively

    Environmental Conditions:

    • Clinic setting


    • TCO is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
    • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.
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