• Hotel Front Desk Night Auditor

    Holiday Inn Express & Suites Coon Rapids
    Job Description
    At Holiday Inn Express® our purpose is to provide simple, smart travel. That?s where you come in. When you?re part of the Holiday Inn Express brand you?re more than just a job title. At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time. The Holiday Inn Express & Suites is located Coon Rapids. We are looking for Front Desk Agent to join our busy and professional team. Job Duties: Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handle monetary transactions. Maintains customers? privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned. Qualifications: High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with the public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. Job Type: Full-time Salary: $11.00 to $13.00 /hour Experience: Hotel Front Desk: 1 year (Required) Hospitality: 1 year (Required) Shifts: Graveyard (Required)
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